Requests is where students who have paid you are waiting. It's the tab to check daily at the start of a month.
The count also shows on your dashboard and in the sidebar, so you don't have to go looking.
What's in the inbox
Two kinds of request, in one recency-sorted list:
- Monthly — a student paying for a month of a class
- Lesson Pack — a student buying a pack
Filter with the chips at the top, and switch between Pending and History.
Reading a request
Each card shows:
- The student — name, phone, photo
- For Month (monthly) or Access (packs — a duration or lifetime)
- Amount Paid — what they say they sent
- Method — Bank Deposit, Online Transfer or Cash
- Class Fee — for comparison
- Submitted — when
- The receipt image — click to open full size
- Their note, if they left one
The amount mismatch warning
If the amount doesn't match your class fee, an amber warning appears.
Don't treat it as a reason to reject on its own. Common innocent causes:
- They paid two months at once
- They included a bank transfer charge
- They typed the amount wrong but sent the right money
- You changed the fee recently
Read the receipt. It shows what actually arrived. The typed amount is the student's claim; the receipt is the evidence.
Before you approve
Check the receipt against your own records — the account, the amount, the date. The receipt image is what the student uploaded, and approving is you saying the money arrived.
Approving credits that month to that student and unlocks the content. It doesn't move any money; that already happened between their bank and yours.
Rejecting well
Reject when the money genuinely didn't arrive, the receipt is unreadable, or it doesn't relate to your class.
Always write a specific reason. The student sees it, and it's the only thing telling them how to fix the problem.
Useful:
- "The receipt image is too blurry to read the amount — please re-upload a clearer photo."
- "This receipt is dated 15 July and appears to be for July's fee, which is already recorded. Please upload the August receipt."
- "The amount shown is Rs. 1,500 but the fee is Rs. 2,500. Please send the balance and upload the new receipt."
Useless: "Rejected", "Wrong", "Invalid receipt". The student resubmits the same thing and you both do it again.
Rejecting doesn't block the student. They fix it and submit again.
History
The History tab holds approved and rejected requests with their dates and rejection reasons. This is your record when a student says they paid in June — the receipt is still there.
Keep the inbox empty
The number next to Requests is students who have paid and are waiting for you. Nothing else in the product costs you more goodwill than leaving it sitting.
A minute a day at the start of the month clears it.