Understanding the full path helps you work out where a stuck student actually is.
The path
- They find your class — browsing, searching, or through your personal link
- They open the class page and see your fee, schedule, location and description
- They tap enrol and are asked to sign in or create a student account
- They see your bank details and the fee for the current month
- They pay you — bank deposit, online transfer, or cash in hand
- They upload a receipt photo, choose the month, and add a note if needed
- You approve it in Requests
- They're enrolled and can open that month's content
Steps 1–6 are the student's. Step 7 is yours, and until you do it they're waiting.
Free classes skip most of this
If your fee is 0, a student enrols instantly. No payment, no receipt, no
approval from you. They appear in your Students list straight away.
This makes free classes a good way to run a trial batch or a public revision session — there's no friction and nothing for you to process.
Monthly, not one-off
Enrolment is per month. A student pays for August, and that unlocks August's content.
In September they submit a new request for September. This is how tuition already works in Sri Lanka, so it's rarely a surprise to students — but it does mean your Requests inbox has a rhythm: busy at the start of each month, quiet after.
The Students tab shows who has paid for the current month and who hasn't.
What a student can see before paying
The class page — your description, fee, schedule, location — and your profile. Not the materials, not the recordings, not the quizzes.
One softening rule: during the first 14 days of a month, current-month content is open to every enrolled student, paid or not. It stops a student who pays on the 10th from missing the first week. Full detail in Lessons and materials.
Where students get stuck
"I can't find where to pay" — you probably haven't added your bank details. Without them there's nothing to show on the payment screen. This is the single most common cause.
"I paid but I can't see anything" — their request is sitting in your Requests tab waiting for approval. Check it.
"It says my request was rejected" — you rejected it, and they can see the reason you gave. Which is why the reason should be specific.
"I'm enrolled but the material is locked" — they've paid for a different month than the material is filed under. See the month rule.
Your part, in one line
Approve requests quickly. A student who has paid and is waiting is the one most likely to give up — and they've already sent you money.